Privacy Policy

To ensure you are fully informed about the processing of your personal data on our websites, please take note of the following information.

1. Introduction

1.1 Controller and data protection officer

The provider of this website and the controller under data protection law for the processing of your personal data within the meaning of the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG, Bundesdatenschutzgesetz) is Museum Berlin-Karlshorst e.V., represented by its Director Dr. Jörg Morré at:

Museum Berlin-Karlshorst e.V. / Zwieseler Str. 4 / 10318 Berlin / Tel. +49 (0)30 501 508 10 / kontakt(at)

Further contact details can be found in the imprint or under Team.

You can reach our data protection officer by post at the above address with the addition of `data protection officer` or by e-mail at kontakt(at)

1.2 Terminology

The term ‘users’ includes all customers and visitors to our online offer.

1.3 Basic information on data processing

We only process the personal data of our users in as far as this is necessary for the provision and optimisation of a functional website as well as our contents and services.

This website is part of the public relations work of the Museum Berlin-Karlshorst. The legal basis for the processing of personal data in the context of PR work is Art. 6 (1) sentence 1 lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act. In as far as we obtain consent to process personal data, Art. 6 (1) sentence 1 lit. a of the EU’s General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which you are a party (for instance, ordering publications or newsletters), Art. 6 (1) sentence 1 lit. b GDPR serves as the legal basis. The foregoing also applies to pre-contractual measures.

Unless a more specific retention period has been specified in this Privacy Policy, your personal data will be erased as soon as the storage purpose no longer applies, you have objected to processing or you have revoked your consent and erasure does not conflict with any statutory retention obligations.

We take organisational, contractual and technical security measures in accordance with the state of the art to ensure that the provisions of data protection legislation are complied with and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons.

Please note that data transmission over the Internet (for instance, communication by e‑mail) can be susceptible to security vulnerabilities. It is not possible to fully protect data against access by third parties.

1.4 Protection of minors

Persons under the age of 16 should not submit any personal data to us without the consent of their legal guardian. We do not knowingly process any personal data of such persons without the consent of their parents, nor do we disclose such data to third parties.

1.5  SSL/TSL encryption

This website uses SSL/TSL encryption for security reasons and in order to protect the transmission of confidential content, such as orders or requests that you send to us as the website operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from ‘http://’ to ‘https://’ and by the lock symbol in your browser line. If SSL/TSL encryption is activated, the data you transmit to us cannot be read by third parties.

2. Data processing in conjunction with visits to this website

2.1 Creation of log files

Each time our website is accessed, our web servers temporarily record access in a log file. The following data is collected and stored until automated erasure after seven days:

  • information about the browser type and version used,
  • user operating system,
  • user IP address,
  • website accessed,
  • date and time of access,
  • website from which access was made (referrer URL).

This data is not merged with other data sources.

This data is processed to ensure a smooth connection and comfortable use of our website, to evaluate system security and stability as well as for further administrative purposes.

The website is provided as part of our PR work. The legal basis for processing the data results from the Art. 6 (1) sentence 1 lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act.

The company Orca Affairs GmbH has access to some of this data for revision and programming tasks. The Museum Berlin-Karlshorst has carefully selected this service provider and concluded a contract for commissioned data processing with them. Orca Affairs GmbH is bound by the instructions of the Museum Berlin-Karlshorst.

2.2 Cookies

No “cookies” are currently collected on this website.

2.3 YouTube Plugins

YouTube content is integrated into our online offering, which is available at and can be played directly from our website.

This content is integrated in order to improve the user experience and to make our online offerings more appealing. Within the framework of our PR work, the legal basis for processing the data results from Art. 6 (1) sentence 1 lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act.

YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

In order to improve the protection of your data when visiting our website, the YouTube videos are integrated in ‘extended data protection mode’ as far as possible.

This integration ensures that no data about you as a user is transmitted to YouTube if you do not play the videos.

It is only when you play the videos that your IP address, the date and time and the sub-page of our website that you visited will be transmitted as a minimum to YouTube (possibly to the US). We have no influence on this data transmission.

This is carried out irrespective of whether YouTube provides a user account to which you are logged in or whether no user account exists.

We would like to point out that we have no influence on the content, scope of use or data collected by YouTube. Further information regarding the purpose and scope of the collection and processing of data by the provider can be found in the provider’s privacy statement where you will also find further information about your rights as well as setting options in order to protect your privacy.


3. Data processing in the context of contacting us via contact form, e-mail and letter

We offer a number of contact forms on our website which are designed to make it easier for you to contact us. The following personal data is collected in the contact forms:

e‑mail address,

first and last name, if applicable,

telephone, if applicable (optional),

address, if applicable,

company, if applicable.

The personal data collected via a contact form and the date of the enquiry are sent as an e-mail from the web server to the department of the Museum Berlin-Karlshorst responsible for your enquiry. This data is only stored on the web server while subsequent processing takes place for the purpose of transmission. The transmission as e-mail is not encrypted.

Alternatively, you can contact us via the e-mail address provided or by post. In this case, the user’s personal data transmitted by e-mail and post will be stored. This data will not be disclosed to any third party.

Your information will only be processed for the purpose for which your respective enquiry is made. The legal basis for the processing of your personal data, in as far as the data is required to perform pre-contractual measures carried out at your request, is Art. 6 (1) sentence 1 lit. b GDPR. Otherwise, the data is processed on the basis of Art. 6 (1) lit. e, (2) GDPR in conjunction with section 3 of the Federal Data Protection Act. We need to process the data you have provided in order to process your enquiry. The data will be erased as soon as it is no longer needed in order to achieve the purpose for which it was collected and as long as such erasure does not conflict with any statutory retention obligations.

Optional data is processed on the basis your consent according to Art. 6 (1) lit. a GDPR. You can revoke your consent at any time. The lawfulness of the processing based on your consent remains unaffected until we receive your revocation.

4. Use of social networks

4.1 Facebook and Instagram

As part of its PR work, the Museum Berlin-Karlshorst maintains online presences on the social networks Facebook and Instagram to inform users about the Museum Berlin-Karlshorst. These are online presences within the Facebook platform offered by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (hereinafter ‘Facebook’).

4.1.1 Data processed by the Museum Berlin-Karlshorst

We post current information, pictures and videos on our Facebook and Instagram page. You can actively contact us on the pages, for instance, through comments, visitor posts and messages. The comments and posts you publish on the pages are publicly visible and show who posted them. The messages you send directly to us are not publicly visible.

We need to process your personal data to answer your questions or to deal with your requests. Data is processed on the basis of Art. 6 (1) lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act.

4.1.2 Use of Insight data

So-called Page Insights are used on our pages which enable us to retrieve certain statistical, anonymised data (e.g. ‘Likes’ , page activity, number of page views, reach). This Insight data is generated and provided by Facebook through cookies. We cannot turn off this Insight function. No users can be identified with the Insight data transferred to us by Facebook. We use this data exclusively to improve our offer on our pages as part of our PR work. The legal basis is Art. 6 (1) lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act.

We are jointly responsible with Facebook for the processing of Insight data within the meaning of the GDPR. For this purpose, Facebook has concluded a supplementary agreement with page controllers in accordance with Art. 26 GDPR to clarify responsibilities. You can find this agreement at:

This agreement states that Facebook is primarily responsible for data processing and that the Museum Berlin-Karlshorst has no access to the individual user data but can only retrieve anonymised statistics.

You can assert your data protection rights both against us and against Facebook. However, we ask users to contact Facebook directly in order to exercise their data subject rights with regard to the processing of their data by Facebook.

4.1.3 Data processed by Facebook

In the cookies referred to under 4.1.2 above, Facebook collects personal data of visitors and processes this data for its own purposes, such as for advertising and market research purposes, and to create user profiles. If visitors to the pages have a Facebook user account and are logged into this account during the page visit, the information provided by the cookies is also stored across different devices. Facebook passes on user data to third countries, such as the US, without us being able to influence this. The associated possible risks for user data cannot be excluded by us as the operator of the pages.

For more information about how Facebook uses data, got to:

4.2 YouTube profile of the Museum Berlin-Karlshorst

The Museum Berlin-Karlshorst makes video and audio content available via the technical platforms and offerings of YouTube.

YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (

The Museum Berlin-Karlshorst has no influence on data collection and the further use of the data by the respective platform providers. The Museum Berlin-Karlshorst is not responsible for the data processing by these service providers.

Further information on the purposes and scope of data collection by the respective service providers as well as your rights and setting options for protecting your privacy can be found in their privacy policies.


5. Data processing in the context of the provision of information

5.1 Newsletter dispatch

You can consent to receive our newsletter which provides information about our current offers. The advertised goods and services are named in the declaration of consent.

We use the so-called double opt-in procedure to register for our newsletter. This means that after you have registered, we will send an e-mail to the e-mail address you provided asking you to confirm that you wish to receive the newsletter. We also store the time of registration and confirmation in each case. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

The only mandatory information for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After receiving your confirmation, we will store your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 (1) sentence 1 lit. a GDPR. You can revoke your consent to receive the newsletter and unsubscribe at any time. You can cancel by clicking the link provided in each newsletter e-mail, via e-mail to kontakt(at) or by sending a message to the contact details provided in the Imprint.

We would like to point out that we evaluate your user behaviour when sending the newsletter. This means that the e‑mails sent contain so-called web beacons or tracking pixels, which are single-pixel image files stored on our website. The data is only collected in pseudonymised form, i.e., the IDs are not linked to your other personal data, so that direct personal reference is ruled out.

This data is received by our employees who are responsible for education and outreach as well as press and PR.

5.2 Press mailing list

Journalists can register on our website to receive press information from the Museum Berlin-Karlshorst. In this press mailing list, personal data (name, e-mail address, telephone number, name of the medium/company, editorial office/department, position) is collected and stored on the basis of Art. 6 (I) lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act or on the basis of your consent granted in accordance with Art. 6 (1) lit. a GDPR. The data will be used for the purpose of press and media relations, in particular for sending press releases and invitations. The data will not be transferred to third parties outside the Museum Berlin-Karlshorst’s business area or to third countries. The data will be stored until consent is revoked. If inclusion in the press mailing list is revoked, all personal data will be removed from our database immediately. If you wish to be removed from the press mailing list, please send an e-mail informing us to: kontakt(at)

5.3 Databases and Museum digital

No personal data is stored with the queries in the object database Museum digital and in the databases “Soviet Memorials” and “Soviet Military Sites”.

6. Photo and video recordings

Photos and videos of visitors taken/made during museum operations and in the context of events is carried out exclusively for the purpose of the Museum Berlin-Karlshorst’s PR work and will be used to report on the event on the Museum Berlin-Karlshorst’s website, in its publications and press releases. You will be requested to give your consent for photographs that do not show persons of contemporary history or persons as accessories next to landscapes or other localities and are not photographs of meetings, processions or similar events. The legal bases are Art. 6 (1) lit. e GDPR in conjunction with section 3 of the Federal Data Protection Act and Art. 6 (1) lit. a GDPR. Where appropriate, photographs and/or film footage may be passed on to service providers for publication in conjunction with the production of print products. This includes, for instance, agencies and printers involved in the production.

The recordings for which consent was obtained because it was required will be deleted immediately when consent has been revoked. Otherwise, recordings are stored until the purpose no longer applies.

7. Contract awarding

Information, including personal data, is needed to carry out a contract awarding procedure. The data you provide will be collected, organised, stored, used and deleted on the basis of Art. 6 (1) lit. b GDPR. The data will only be used for the purposes of examination and decision-making within the scope of the contract awarding procedure as well as the possible conclusion of a contract. Any use beyond this and any transmission to third parties will not take place. Exceptions to this are disclosure to national or European review authorities and the supervisory authority when required by law. Personal data will be stored for as long as it is necessary to fulfil the aforementioned purposes and will be deleted after the statutory retention periods have expired.

8. Applications and application procedure

Interested users can apply to the Museum Berlin-Karlshorst via the job advertisements. Additional personal data is processed as part of the application process.

9. Your rights

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the right to obtain information free of charge from the controller regarding the personal data we have stored about you (Art. 15 GDPR). In addition, users have the right to rectification (Art. 16 GDPR), erasure or restriction of processing of their personal data (Art. 17 and 18 GDPR) and the right to object to processing (Art. 21 GDPR). You can exercise your right to data portability (Art. 20 GDPR) and, in the event of unlawful data processing, lodge a complaint with the competent supervisory authority:

The Federal Commissioner for Data Protection and Freedom of Information / Graurheindorfer Str. 153 / 53117 Bonn, Germany / Phone: +49(0)228-997799-0 / E-mail: poststelle(at)

Users can revoke their consent under data protection law at any time without giving reasons and without suffering any disadvantages, in principle with effect for the future (Art. 7 (3) GDPR). You can send your objection by e-mail or letter to the following address:

Museum Berlin-Karlshorst / Zwieseler Str. 4 / 10318 Berlin, Germany / Tel. +49 30 501 508 10 / kontakt(at)

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

10. Amendments to this Privacy Policy

We reserve the right to change our Privacy Policy in order to adapt it to changed legal situations or in the event of changes to the service and data processing. However, this only applies with regard to declarations regarding data processing. In as far as user consent is required or parts of the Privacy Policy contain provisions of the contractual relationship with users, such changes will only be made with the consent of the users.

Users are requested to inform themselves regularly about the content of this Privacy Policy, as adjustments can be expected in the course of implementing the GDPR, the Federal Data Protection Act, regulations specific to sectors and federal states as well as the case law of the European Court of Justice.

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